Travel & Tourism

Bookings Coordinator

Kent · Remote

18 hrs/week

£16–£20 per hour

School-friendly hours
Four shorter days
Ongoing opportunity

The opportunity.

A travel and tourism company organising small-group trips needs a bookings coordinator to keep customer arrangements accurate and stress-free. Customers often have questions before they travel, and the team wants someone patient, organised and reassuring to handle them. You'll manage reservations, confirm details with suppliers and make sure every traveller has what they need. The role is remote and runs across four shorter days during school hours, giving you a reliable routine that works around family life. It would suit someone who enjoys helping people and takes pride in getting the details right.

What you'll be doing.

Process new reservations and keep booking records up to date.
Confirm arrangements with accommodation and transport suppliers.
Answer customer questions by email and phone in a friendly, timely way.
Handle amendments and cancellations accurately.
Send pre-departure information and travel documents.
Flag recurring issues to help the team improve the booking experience.

What we're looking for.

Essential

Experience in bookings, reservations or customer administration.
Accurate record keeping and strong attention to detail.
A calm, helpful approach with customers.
Confidence using booking systems and spreadsheets.

Desirable

Experience in travel, tourism or events.

A little about the business.

A travel and tourism company in Kent arranging small-group holidays, with a friendly team that prides itself on personal service.

The practical bits.

Hours per week: 18 hrs/week
Location: Kent
Working arrangement: Remote
Hourly rate: £16–£20 per hour
Working pattern: School-friendly hours · Four shorter days · Ongoing opportunity
School-friendly hours: Working hours can be arranged around the school day, subject to agreed team requirements.
Four shorter days: Weekly hours are spread across four shorter working days.